Privacy policy

Privacy Policy

Last Updated: January 6, 2026

Oh My Gold operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a seamless and curated shopping experience. Oh My Gold uses Shopify as its e-commerce platform, which enables us to deliver the Services to you.

This Privacy Policy explains how Oh My Gold collects, uses, processes, and discloses your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. In the event of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to the collection, use, and disclosure of personal information.

By accessing or using any of our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an individual. This does not include anonymized or de-identified information.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact Information: Name, billing address, shipping address, phone number, and email address
Financial Information: Payment card details, transaction information, payment confirmations, and other payment-related data
Account Information: Username, password, account preferences, and settings
Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and order history
Communications: Information you provide when contacting us, including customer support inquiries
Device Information: IP address, browser type, device identifiers, and network information
Usage Information: Details about how and when you interact with or navigate our Services

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, when you create an account, place an order, contact us, or otherwise provide information
Automatically, through cookies and similar technologies when you access or use our Services
Service providers, who collect or process information on our behalf
Third parties or partners, as permitted by applicable law

How We Use Your Personal Information

We use personal information for the following purposes:

1. Providing and Improving the Services

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns or exchanges, remember preferences, enable reviews, and personalize your shopping experience.

2. Marketing and Advertising

To send promotional communications via email or other channels, and to display relevant advertisements based on your interactions with our Services.

3. Security and Fraud Prevention

To protect accounts, process secure transactions, detect and prevent fraudulent or unauthorized activity, and maintain platform integrity.

4. Communication

To respond to inquiries, provide customer support, and maintain our relationship with you.

5. Legal and Compliance

To comply with applicable laws, regulations, legal processes, and to enforce our terms and policies.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

With Shopify and service providers that support payment processing, analytics, fulfillment, hosting, customer support, and marketing
With business and marketing partners to provide advertising and promotional services, subject to their own privacy policies
When you direct or consent to the sharing of information
With affiliates or within our corporate group
In connection with business transactions such as mergers or restructuring
To comply with legal obligations, enforce policies, or protect rights and safety

Relationship With Shopify

Our Services are hosted on Shopify. Shopify processes personal information related to your access and use of our Services in order to operate and improve the platform. Your information may be processed in jurisdictions outside your country of residence.

Certain enhanced Shopify features may use information from your interactions with Oh My Gold and other merchants. In these cases, Shopify is responsible for processing your personal information and handling related privacy rights requests.

To learn more, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Data Security and Retention

While we implement reasonable security measures, no system is completely secure. Information transmitted over the internet may not be fully secure.

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy or transfer of your personal information
Opt out of marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests, as permitted by law.

We do not discriminate against individuals for exercising their privacy rights.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.